| Frequently Asked Questions |
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 Back to renter's learn more page
As a renter, you can find any kind of residential rental property
throughout the United States using Rentals.com! We offer a comprehensive listing
in your area, including smaller and unique properties you won't find on other
Web sites. Renters can always use Rentals.com free of charge. When you sign up,
we create a personal notebook for you to make your rental search faster and easier.
Is Rentals.com free to renters?
Yes. As a prospective renter, you can always use Rentals.com absolutely free to find your new apartment.
Do I have to subscribe to Rentals.com to find apartment listings?
No, but to make searching for a rental easier and faster, we encourage you to
register with Rentals.com and set up a "Notebook" to save notes on rentals that
interest you. You can also fill out and save a universal application, which can
be instantly submitted as many times as you like.
How do I get my user name and password?
You sign up by clicking "create your free personal notebook" on the Rentals.com home page. When your application is completed, we e-mail you your user name and password.
What if I forget my user name or password?
If you forget your user name and/or Password, contact our Customer Service department
(at 1-800-216-5162) and they will retrieve if for you. You can also retrieve your
password via e-mail from the Rentals.com Web site. The login page on our Web site
provides a link to retrieve your password. Click
here to go to the login page.
How do I get started?
Simply go to Rentals.com, type in the city
and state in which you want to find your new apartment, and click "Search."
How can I use Rentals.com after I rent an apartment?
As a resident of a property listed on Rentals.com, you will be able to communicate
with your property manager, pay rent online and conduct other apartment living-related
activities right from your browser (i.e., through Internet Explorer or Netscape
Navigator).
Searching for a Place to Rent
I live outside the U.S. — can I still use your Web site to find a place to
rent?
Yes. You may use all the tools available on our Web site. However, at this time, rental listings are limited to properties in the United States.
What if I can't find any property that matches my search criteria?
Your search criteria may be too specific to match currently available units. Expand
the results of your search by making your search criteria more general.
How can I narrow my apartment search?
If you've found too many rentals, refine your search criteria and search again.
Can I search by apartment type?
Yes. Just select the type of apartment you want from the type field (e.g. "studio,
junior, 1 bed, etc".) and click "search."
I've found an apartment I'd like to rent. How do I secure it?
You can contact the property owner or manager displayed on the listing directly,
or you can submit an application online.
Can I see the apartment right now?
Viewing times are at the discretion of the property owner or manager. If the property
owner has scheduled any showings, you can register to attend one of them on his
or her Public Office (Web site). You can also contact the property owner or manager
directly to schedule an appointment.
Do I need a referral to get an apartment?
All considerations between you and a property owner or manager are at his or her discretion. When applying for an apartment online, you will be asked to fill out past rental history and contact information.
If I put in an application for an apartment, does that mean that I will automatically get it?
No. When you apply for an apartment online, the application is sent directly to
the property owner or manager to review. He or she will decide to whom it will
be rented.
What do I need to bring with me when I come to see an apartment?
We suggest that you bring your Online Application, Credit Report, current identification,
proof of current residence, and a print out of your Rentals.com Notebook. Specific
owners or managers may require additional items.
Who will give me keys to my apartment if I view and then decide
to rent an apartment?
The property owner or manager will provide you with your keys and other information
once you've been accepted as a resident.
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